Assuming requirements can be a costly mistake. By designing each and every
WAVNETsm system as a partnership between
VisionAble’s engineers and the end-user's management team, we deploy scaleable
solutions to a problem. We do not sell a "cookie-cutter" commodity system.
The difference is that our services begin, not end, after the initial
investment. Business solutions require relationships with partners on whom
you can rely.
VisionAble's focus is on solving client problems. We know technology and
understand business. By providing proven, reliable solutions we help to position
our clients for industry leadership.
IT oriented solutions offer the greatest flexibility to solve your problems, but like
most things have their share of service requirements.
That is why all VisionAble's WAVNETsm solutions come with support services. Though
continuous system status monitoring, our service
department effectively preempts most service issues... fixing them before they
are problems for you.
VisionAble deliverables focus on main components in the lifecycle of advanced
video surveillance solutions.
Needs Analysis - The
discovery phase of a project includes meeting to discuss the business problems
that implementation can help to resolve. During this phase we move rapidly to
determine where or if our solutions can provide measurable results.
Design and Engineering- The
success of your surveillance system starts on paper. The Design & Engineering
Services scope is the most critical phase of the entire project. This phase
includes the pre-design for budgeting purposes.
Simple design mistakes can cost you hundreds or thousands of dollars. For
example, pointing a camera towards the sun (e.g. east/sunrise or west/sunset)
can leave your system vulnerable to blind spots or catastrophic equipment
The Design and Engineering phase also allows you, the customer, to see exactly
what is being provided to you leaving no misconceptions about cost, hardware
and/or services proposed and the manner in which they are going to be deployed.
This phase includes the diagrams and documents listed below.
These diagrams and documents will simplify asset management and reduce "meantime
to restore" in the event of an outage, in addition to providing an organized
solution for incidents that require video network maintenance such as software
upgrades, manufacturer's recalls and other standard maintenance issues.
Procurement and Financing-VisionAble’s
goal in the Hardware Procurement phase is to find the right hardware for the
required design at competitive pricing. Although budgetary pricing is compiled
in the Design and Engineering phase, if the cost of the required hardware is
over budget, modifications to the design will be drafted to satisfy the
requirements. Most security companies are not systems and network savvy.
VisionAble is a highly technical video / data network engineering company making
sure the network interface hardware is part of the entire scope and integrates
with the video network.
VisionAble’s back office application is designed to save time and money for our
customers. We have invested in software development that links our Design &
Engineering phase to our Hardware Procurement phase. As an engineered drawing
takes shape, the required hardware is automatically populated in the List of
Materials allowing the purchasing agent to evaluate and simplify our supply
chain. By integrating these two phases, hardware that was strategically placed
on the drawings will not be overlooked in the procurement phase because of our
custom back office application. Finally, VisionAble coordinates financing
options to meet your requirements.
To stay competitive, VisionAble uses both, union and non-union installation
services. Although union workers are contracted, as the owner of the account and
the project manager of the installation, VisionAble stands 100% behind the
entire installation, guaranteeing your satisfaction. Once installed, the
implementation team works to configure and tune your solution to specifically
address your stated goals.
Your sales representative is also your project manager. One consistent
point of contact keeps our projects on time and within budget, while simplifying
communications between organizations. After implementation you are assigned a
permanent customer support representative for all ongoing project requirements.
As with the Hardware Procurement phase, our Implementation Services phase
includes components such as the internet gateway configuration and networking
configuration - not just the installation of cameras and recording equipment.
To help protect your surveillance investment,
VisionAble includes a Customer Support and Enhancement Agreement (CSEA). The
CSEA brings you a comprehensive package of service and support to sustain the
surveillance solution now and into the future. The services that are available
as part of the standard Customer Support & Enhancement Agreement (CSEA) include:
Custom support services are available
as needed. These services include but are not limited to:
- Camera Adjustments – Focus & Positioning
- Camera Rotation – Rotating Cameras From Enclosure to
- Camera & Housing Maintenance / Cleaning
- Video Archiving Management / Backup Services
- Remote Access Training & Support (In addition to the
- Scheduled System Analysis
Remote Guard - RemoteGuard
is VisionAble's unique remote surveillance service designed to improve quality
of service while cutting costs as much as 50% over on-site guards. With
RemoteGuard technology, live video is streamed to the VisionAble monitoring
center. Skilled security technicians observe all motion-based activity to
detect unauthorized intrusions. Through individually created procedures,
responses to events will range from telephone contact of a call list for next
action, email of video clips to assigned individuals or authorities, or the
dispatch of armed guards or local police. Un-like live guard tours, RemoteGuard
can be in multiple places at one time viewing all of the activity and at a
fraction of the cost while dramatically improve the quality of guard service.
The ROI is incredible.
Upgrades - Cost-effective video recording and storage, allows
virtually any client to update from “grainy” videotapes in legacy Closed Circuit
Television (CCTV) to digital video networks. Coupled with low-cost
bandwidth, this transition allows our clients to access their live video
remotely from anywhere in the world, or to transfer the archived video offsite
at real-time speeds in case of a disastrous incident. Give us a wish list of the
technology upgrade you dream up, we will investigate and provide you with your
options of the best technology available to meet your needs. VisionAble is
technology solution focused.
Technology Consulting Services -
Project-based services include:
Integration Process Design & Drawings
Business Process Integration and Management
As-Built Drawing (Includes Final List of Materials)
Surveillance Training & Reviews